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Overview
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Home
COMPONENTS OF INFORMATION SYSTEM
About
Services
Projects
ERP system
HQ Data center Expansion
High Availability solution
HR Information system
New branch Implementation
Database system Migration
Dynamic Web site and its Content Management System
S.W.I.F.T.
Internet Banking
Info Digest
Office_Notes
>
ACCESS
EXCEL
POWER POINT
ITIL
>
Overview
Service
Service Management
Service LifeCycle
Networking
Contact Us
The Service Lifecycle:
Considering services from end-to-end:
Justification
Design
Measuring, Testing
Deploying
Operating
Looking for ways to improve.
Provides an organizing framework within which people, processes and technology can work.
That structure includes:
The service lifecycle itself
The organizational structure
The service portfolio and service Models.
Service Strategy
Develops an understanding of the business and its objectives.
Answers questions such as:
What business outcome must we support?
What service should we offer?
How should we develop our capabilities.
Makes all high level decisions:
Policies and objectives for the rest of the lifecycle.
What new services to offer, and which existing services to enhance or retire.
How to develop Service Management capabilities.
Service Design
Creates blueprints for services to deliver the policies of service strategy.
Ensures that services work individually as well as in the operational environment.
Takes the service requirement and determines everything that needs to be done to transition and operate the service.
Takes a holistic view of service requirements.
Documents what needs to be done to transition and operate the service in service design package.
Service Transition
Is responsible for successfully deploying new or changed services into the live environment.
Ensures that the service work correctly from day one.
Carries out knowledge transfer to Service Operation.
Creates the service required by service strategy according to the definition in the service design package.
Ensures that the service will deliver the expected value.
Brings the service into operational use in a controlled, non disruptive way.
Service Operation
Includes all the routine activities that are necessary to keep live services up and running.
Collects performance data for capacity management.
Is where strategy is realized.
Is where services deliver value.
Is where deficiencies in strategy and transition are found.
Carries out the activities required to deliver the service.
Ensures that service level requirements agreed in service design are met, thereby delivering the value required by service strategy.
Continual Service Improvement
Interfaces with every other stage of the lifecycle.
Looks for improvements to services and service management processes across the service lifecycle.
Improvements are realized through: efficiencies, more effective use of the existing resources and the reduction of the effects of constraints.